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Technical Help

Some Questions and Answers to help you get the most from this site.

Q: I've installed Shockwave Flash, but I still can't see the map on the Front Page, what am I doing wrong?

A: You'll know when Flash has installed properly because an animated menu will appear in the left hand navigation area.

IMPORTANT: You should note that some versions of Netscape default to placing the plug-in in the incorrect directory, you must ensure that it installs to:

../Netscape???/Communicator/Program/Plugins/

And if you still have no luck then it could be worth visiting the Shockwave support centre at: SHOCKWAVE SUPPORT

Q: I can't get the Flash plug-in to download, my machine is running behind a Firewall, could this be the problem?

A: If your access privileges don't extend to downloading files from the internet, then you won't be able to get the Flash plug-in, except from a hard copy, such as a magazine coverdisc.

If this is the case then you'll have to view the 'Non Flash' site.

Q: The Flash plug-in seems to have installed correctly, but everytime I try to view a page with Flash content, my browser crashes?

A: In some instances Netscape Navigator will need to be tinkered with in order to force Flash to work, the most likely reason for this problem is that your browser is set to enable both JAVA and JavaScript, if you suffer from crashing while loading Flash content, try disabling JAVA, but leave JavaScript enabled.

Q: I'm using Internet Explorer 3, and when I go to the Flash version of your site, my browser seems to auto-install the Flash plug-in, as it should do, but it then fails to display the left hand menu?

A: In this instance it sounds as if you need a browser update, to ensure that IE3 allows background installation of plug-ins you need to make sure that you have the latest Authenticode from Microsoft. The current release for IE3 is Authenticode 2.

If you think that you might need update, (applies to IE3 and IE4 platform preview users only)

Get it here: Microsofts Authenticode update site

Go: enableafrica.net/Front Page

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